Contact Tina Young | 028 7032 6600 | [email protected]
Customer Care Advisor - Full Time - Coleraine
An exciting opportunity has arisen for a Customer Care Advisor to join a busy and growing customer service team. This role is ideal for a customer-focused professional who enjoys problem-solving, delivering excellent service, and supporting customers through complaint resolution and account queries.
About the role:
- £25,662.83 per annum
- Monday - Friday, 9AM - 5PM
- 37.5 hours per week
- Hybrid working available following training
- 30 days annual leave, including designated bank holiday closures
- Employee discount scheme
- Permanent
What will you be doing in this role:
- Investigate and respond to customer complaints in a timely and professional manner.
- Handle incoming and outgoing customer calls.
- Manage customer correspondence via email and written communication.
- Respond to online reviews and social media interactions.
- Process and respond to data access requests.
- Liaise with internal departments to resolve customer issues effectively.
- Maintain accurate records and update internal systems.
- Ensure all customer interactions are handled in line with regulatory requirements and company procedures.
- Monitor and action internal diary requests and cancellation-related enquiries.
What you'll need for this role:
Essential:
- Minimum of 2 GCSEs at Grade C or above (or equivalent), including English Language and a Maths-related subject.
- Minimum of 12 months' customer service experience.
- Excellent written and verbal communication skills.
- Experience using telephone or call handling systems.
- Strong decision-making and problem-solving abilities.
- Ability to handle sensitive information with a high level of confidentiality.
- Strong organisational skills and attention to detail.
- Willingness to work towards professional industry qualifications.
Desirable:
- Experience within the insurance or financial services sector.
- Previous complaints handling experience.
- Knowledge of FCA regulations and Treating Customers Fairly (TCF) principles.
- Experience responding to online reviews or social media enquiries.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Tina on 028 7032 6600 to find out more.
Riada Resourcing is an equal opportunities employer.