Aileen Mark | 028 2563 1555 | [email protected]
Senior Service Delivery Manager - Belfast
Join the public sector in Belfast as a Senior Service Delivery Manager and play a key role in ensuring that employees across the Health and Social Care in Northern Ireland (HSCNI) are paid effectively and efficiently.
About the role:
- £28.48 per hour
- Monday to Friday
- 37.5 hours a week
- Temporary on going until 31st August 2026
- Location: Franklin Street, Belfast
- Please note closing date for this vacancy is 26th February 2026 - however you can register your interest for other upcoming vacancies by applying today
What you'll be doing in this role:
- Day to day leadership of the Payroll delivery teams within their remit to ensure high levels of service in line with demanding timescales and targets, adhering to Service Level Agreements (SLAs).
- Identifying and implementing areas for improvement within PSC.
- Working collaboratively across PSC, BSO and wider HSCNI teams to build and maintain effective working relationships.
- Line management of a large team to deliver the highest standards of service.
- Promoting a positive culture within PSC through leading by example, demonstrating effective behaviours and developing staff engagement mechanisms across the whole team.
What you'll need for this role:
- A University Degree or relevant professional qualification in a Finance or Business-Related Discipline, and have worked for at least 3 years at Middle Management level in a customer facing service delivery role within a Payroll or Finance based environment in the HSC and/or another major complex organisation.
- OR have worked for at least 5 years at Middle Management level in a customer facing service delivery role within a Payroll or Finance based environment in the HSC and/ or another major complex organisation.
- A minimum of 2 years’ experience in managing teams of staff within the HSC and/ or another major complex organisation and be able to demonstrate a proven track record of achieving results through others.
- A minimum of 2 years’ experience in working with a diverse range of stakeholders, both internal and external to the organisation, to achieve successful organisational outcomes.
- Have experience of leading performance improvement initiatives which resulted in successful outcomes.
- Have a full current UK driving license and access to their own vehicle.
- This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Organisation which will permit them to carry out the duties of the post.)
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Aileen on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.