Aileen Mark | 028 2563 1555 | [email protected]
Support Officer - Belfast
An excellent opportunity for a Support Officer to support the delivery of a high-quality communications service within a public sector organisation. The role involves providing guidance to service users, patients, and the public, managing incoming enquiries, reviewing information, and supporting stakeholder engagement as part of a busy front-of-house communications team.
About the role:
- £13.57 per hour
- Monday to Friday
- Hours of Work: 37.5 hours a week
- Duration: Temporary, ongoing for 6 months
- Location - Belfast
What you'll be doing in this role:
- Responding to incoming calls received into RQIA, collating, recording and storing information on RQIA’s systems.
- Providing timely and accurate guidance and information to address the caller’s needs.
- Sharing information with, and directing requests, to appropriate staff across the various Teams in RQIA.
- Escalate further action, areas of concern, safeguarding, child protection that may pose a risk to those who use the services which RQIA inspects and reviews.
- Create and maintain rotas, manage absences and ensure appropriate cover arrangements are in place where required, escalating any gaps.
- Manage the relevant mailboxes and triage any calls received via voicemail and email.
- Provide support for recruitment, induction and co-ordination of the Inspection Support Volunteer Programme, working alongside operational teams, in line with the policy and procedure.
What you'll need for this role:
- GCSE Maths and GCSE English (A-C) OR equivalent qualification to demonstrate literacy and numeracy OR higher qualification
- AND 2 x A Levels or equivalent qualification OR higher qualification
- AND 18 months’ relevant experience in a communication / digital communication setting within health and social care.
- OR minimum of 3 years experience in a communication / digital communication setting within health and social care.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Aileen on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.