Customer Support Officer (On Call) - Antrim and Newtownabbey Borough Council | Antrim Civic Centre/ Mossley Mill
The Customer Support Officer will provide a high level of internal and external customer service, offering a professional and comprehensive information, guidance and support service to all customers, through a variety of channels.
Benefits:
- Rate of pay: £15.82 per hour
- Hours of Work: On call basis, as required. Hours may vary according to operational demand and availability.
- Location: Antrim Civic Centre/ Mossley Mill
- Monday - Friday 9am-5pm, as and when required
- Duration of post: Up to 31st March 2027, pending review
- Please note the closing date for this position is 12 noon, Monday 16th November.
Duties will include:
- Demonstrate a team approach to achieving the objectives of the section using flexible attitude to tasks undertaken. Provide a high level of internal and external customer service including taking ownership of customer queries and complaints and continuously develop personal knowledge and skills to enhance internal and external customer service.
- To deal with service requests, regardless of the method of submission, in a timely, efficient, sensitive and courteous manner, respecting the need for confidentiality and in accordance with the Council's Customer Charter.
- Responsible for operating the telephone switchboard and public address system networking the entire organisation
- Manage and process all financial transactions including online payments. Reconciling and preparing collection of bank lodgements in accordance with Council procedures.
- Provide assistance to customers completing service related forms and encourage customers to use the self service option where appropriate.
- Effectively utilise technology, to record all functional processes and customer enquiries and to provide comprehensive information to other staff. Methods may include live chat, phone, email and in person.
Criteria:
- Minimum of 5 GCSE's (A-C), including English and Maths OR *Consideration may be given to candidate who do not hold the above qualifications, but who can demonstrate 4 years experience as detailed below
- Have a minimum of two years experience in a customer services function with experience in switchboard, reception and handling payments
- A minimum of 12 months experience dealing with a high volume of calls
- Experience in the use of Windows and Microsoft packages including Word, Outlook and Excel
- Be available to work at short notice
- Possess good communication, customer service and administrative skills.
- Full current driving licence, or if a disability prevents driving, access to a suitable form of transport to enable the duties of the post to be carried out in full - be able to work between the two sites, Antrim Civic Centre and Mossley Mill.
Apply online, email your cv to [email protected] or call Teri on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.