Customer Service Unit Advisor - Northern Ireland Housing Executive - Belfast
Join the NI Housing Executive in Belfast and play an important role, using a range of IT systems to record and manage information, support the implementation of policies and procedures, and contribute to team performance.
About the role:
- £13.69 per hour
- Monday to Friday (8:30 am – 5.00 pm)
- 37 hours per week
- Holidays: 35 days pro rata
- Duration: Temporary, ongoing
- Please note closing date for this vacancy is Wednesday 22nd April 2026 - however you can register your interest for other upcoming vacancies by applying today
What you'll be doing in this role:
- Customer service queries via telephone and / or at the public counter.
- Providing advice and guidance for the public across a comprehensive range of housing services.
- Accurately diagnose and record repairs for Housing Executive tenants.
- Work in partnership with others to resolve issues.
What you'll need for this role:
- Have four GCSEs* (Level 2) including English and Maths , or equivalent qualification, plus at least one years’ relevant customer service or general administrative experience
- Experience of direct delivery of relevant customer service to the public via telephone or face to face
- Experience in dealing appropriately with customers in a challenging environment
- Experience in using a range of computer packages including Word, Excel, and Outlook etc
As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Wendy on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.