Housing Advisor - Northern Ireland Housing Executive - Belfast
Join the team at the Northern Ireland Housing Executive in Belfast as a Housing Advisor and play a key role in assessing customers' circumstances and needs, working with relevant internal departments and agencies to provide good quality housing solutions.
About the role:
- £16.90 per hour
- Monday to Friday (9.00 am – 5.00 pm)
- 37 hours per week,
- Holidays: 35 days pro rata
- Duration: Temporary, ongoing
- Closing date for this vacancy is 12 noon on Friday 24th April 2026, however you can register your interest for current and upcoming public sector positions by applying today
What you'll be doing in this role:
- Provide housing advice and assistance to people, who often have complex needs or are facing difficult circumstances, with a focus on preventing homelessness.
- Undertake comprehensive investigations and make robust legal decisions and fulfil duties under the Housing Order (NI) 1988 (as amended).
- Arrange emergency accommodation, ensuring that any temporary accommodation that may be required under a full homelessness duty is provided.
- Take a case management approach to customer’s need, keeping and maintaining detailed and accurate records of action taken in each case.
- Actively seek ways to ensure customers are tenancy ready when appropriate through engagement with other agencies, landlords etc.
What you'll need for this role:
- Hold a degree or equivalent and a minimum of 1 years relevant experience in a customer support environment
- OR Hold a BTEC Higher Cert/Diploma qualification in Housing and a minimum of 1 years relevant experience in a customer support environment
- OR Hold a BTEC Higher Cert/Diploma or equivalent and a minimum of 2 years relevant experience in a customer support environment
- OR Can demonstrate equivalent continuing professional development or experiential learning and at least 3 years relevant experience in a customer support environment.
- A full current driving licence and access to a form of transport.
- As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Wendy on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.