IT Support - Belfast
In this role you will be responsible for the support and delivery of an extensive range of Information Technology (IT) Systems within NIAS. As a member of the IT Team, he/she will provide support and assistance for the implementation, operation and improvement of the Trust’s IT Systems and Services.
About the role:
- £15.33 per hour
- NIAS HQ, Knockbracken Healthcare Park
- 37.5 hours per week (with participation in on-call rota)
- Temporary, ongoing for approx 6 months
- This role closes on 18th September 2025 for suitable applications. Please feel free to contact us for any other suitable roles.
What you'll be doing in this role:
- In conjunction with the Senior IT Technician and IT Manager implement the Trust’s IT strategy and related policies to ensure the delivery of effective and efficient IT Services to allow the Trust to achieve its objectives.
- Provide end user support and undertake complex fault diagnosis and resolution for the full range of IT Systems within NIAS ensuring that assigned faults are managed in accordance with Trust policies and procedures.
- Maintain the Help Desk Management System, investigating and resolving fault calls using own expertise or if necessary in conjunction with third party maintainers to achieve a satisfactory and timely resolution.
- Maintain an accurate inventory in the Help Desk Management System of computer hardware and software used within the Trust, ensuring that any changes are recorded in the System and the maintenance of files on equipment loaned to provide support to users.
- Maintenance and support of third party software within NIAS and manage and liaise with third parties to provide timely delivery of new services, equipment prompt resolution of faults.
- Participate in a security rota to change backup tapes in accordance with Trust policies and procedures.
- Assist in the installation, testing, repair and maintenance of all new and existing hardware and software applications in accordance with Trust policies and procedures.
What you'll need for this role:
- University Degree or a recognised equivalent professional qualification in an Information Communication and Technology (ICT) discipline and a minimum of 1 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches
- OR HND or recognised equivalent professional qualification in an Information Communication Technology (ICT) discipline and a minimum of 2 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches
- OR HND or recognised equivalent professional qualification in an Information Communication Technology (ICT) discipline and a minimum of 2 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches
- OR A minimum of 4 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches.
- Hold a full driving license valid for use in the UK and have access to a car on appointment.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Aileen on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.
Riada Resourcing acts as an employment agency for Permanent recruitment and an employment business for the supply of Temporary workers.