Customer Service Unit Advisor - Northern Ireland Housing Executive - Belfast
NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential.
Do you have customer service experience and looking for a role within the Public Sector? Apply today to find out more.
About the role:
- £13.26 per hour
- Location: Belfast
- Monday to Friday
- 8.30am - 5.00pm
- Hours of Work: 37 hours per week,
- Holidays: 35 days pro rata
- Duration: Temporary, ongoing
- Please note closing date for this vacancy is 4th August 2025 - however you can register your interest for other upcoming vacancies by applying today
Duties include:
- Assist Housing Executive tenants by managing maintenance requests, to include diagnosing repairs, assigning priorities, issuing jobs to contractors, arranging inspections, or advising on tenant responsibilities.
- Handling follow-up calls, ensuring timely resolutions and exceptional service.
Criteria:
- Hold a BTEC National Certificate or equivalent Professional or Technical qualification* (Level 3) plus at least one year’s relevant customer service or general administrative experience
- OR Have five GCSEs* (Level 2) , or equivalent qualification, plus at least two years’ relevant customer service or general administrative experience
- Or can demonstrate three years’ experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training
- Candidates must demonstrate the relevant number of years’ experience in each of the following:
(i) Experience of strong communication skills via relevant customer service to the public via telephone or face to face
(ii) Experience in dealing appropriately with customers in a challenging environment
(iii) Experience in using a range of computer packages including Word, Excel, and Outlook etc.
- Strong problem-solving, and organizational skills are essential, alongside a commitment to accuracy and adherence to processes
As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Wendy on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.