Contact Wendy Blair | 028 2563 1555 | [email protected]
Servicing Technical Assistant - Belfast - NI Water
This role plays an important part in supporting the delivery of new water and wastewater services across Northern Ireland. You’ll be the first point of contact for processing developer and household customer applications, ensuring all documentation, fees, and records are accurately managed. From handling incoming queries to maintaining both electronic and manual systems, you’ll help keep projects moving smoothly while meeting statutory deadlines.
Northern Ireland Water is the main water company in Northern Ireland. As a Silver Diversity mark, Public Sector organisation, they are committed to creating a diverse and inclusive environment where employees feel valued and able to contribute fully.
About the role:
- £12.56 per hour
- Westland House, Belfast
- 37.5 hours per week
- Temporary up to 6 months
- Public Sector
- Closing date: Thursday 15th July
Duties include:
- Working as part of a team to achieve statutory and business SLA targets relating to servicing processes
- Assist in the completion of non-technical triage processes for Article 154, & 76 applications, PDEs and Build Overs.
- Receipt, appraisal, logging and allocation of business mail associated with the DS team.
- General office administration including filing, photocopying, scanning and clerical work.
- Preparation and maintenance of administrative records e.g. maintenance of appropriate filing systems, both electronic and manual.
- Handling correspondence including producing and issuing standard letters and records requests.
- Processing applications and lodgement of fees received under the Company’s Scheme of Charges - Miscellaneous Standard Charges procedure.
- Retrieve and collate information for staff and managers and deal with queries as required.
- Deal effectively with telephone queries and those in person.
Criteria
- A minimum of 5 GCSE’s Grade C or above, to include English and Maths, or equivalent.
- At least 2 years’ relevant working experience in a similar role (customer service + administration duties)
- Proficient in the use of MS Office applications including Word, Outlook, Excel and Access.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Wendy on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.