Aileen Mark | 028 2563 1555 | [email protected]
Performance Improvement Manager - Northern Ireland Ambulance Service - Belfast
We’re looking for a Performance Improvement Manager to help drive real change and improve services across NIAS. Working closely with the Head of Performance, you’ll take the lead on planning, delivering, and monitoring performance improvement initiatives that support better patient care and align with our 2024–26 Corporate Plan.
This role involves working with senior operational teams and data leads to spot opportunities for improvement, support recovery actions, and track progress. You'll also play a key part in shaping bespoke improvement plans when needed.
About the role:
- £27.49 per hour
- Belfast HQ
- 37.5 hours a week
- Temporary, approx 6 months
Please note closing date for this vacancy is 27th June 2025 at 12 noon - however you can register your interest for other upcoming vacancies by applying today.
What you'll be doing in this role:
- Managing the monitoring of performance, analysing data to drive improvements, and developing performance KPIs.
- Leading on the organisation’s performance reporting and data analysis as well as developing services that support improvement in performance. This involves designing improvement projects, creating innovative service delivery methods, and collaborating with teams to enhance overall performance.
- As part of a broader organisational review, supporting the transition to a modern operating model, leading business modernisation and service improvements. This includes disseminating information to all relevant parties and taking actions within scope as required.
- Contributing to governance frameworks and risk management policies and playing a role in risk and governance discussions with the Risk Management Team.
- Developing effective communication and engagement with key stakeholders across NIAS and the Trust in relation to performance improvement initiatives.
What you'll need for this role:
- Hold a relevant degree or a recognised professional qualification or equivalent/higher qualification.
And have at least 3 years’ experience in performance improvement management, preferably in a healthcare setting.
- OR 5 years’ experience in a specific Performance Improvement Management role or Business Improvement role demonstrating successful delivery and tangible improvements, benefits and outcomes.
- Demonstrate proficiency with Microsoft Outlook; Word; Excel, PowerPoint and data analysis software.
- Strong analytical skills and experience managing and large datasets to extract information to ascertain business improvement opportunities.
- Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment. This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Trust which will permit them to carry out the duties of the post.
As part of the Recruitment & Selection process it may be necessary for the Organisation to carry out an Enhanced Disclosure Check through Access NI before any appointment to this post can be confirmed
Successful applicants may be required to attend for a Health Assessment
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Aileen on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.