Northern Ireland Housing Executive - Counter Assistant - Lisburn
Do you have customer service & administrative experience and looking for a role within the Public Sector? Apply today to find out more!
NI Housing Executive is one of the largest housing bodies in the UK
About the role:
- £13.26 per hour
- Monday to Friday (9.00 am – 5.00 pm)
- Holidays: 35 days pro rata
- Duration: Temporary, ongoing
- Please note closing date for this vacancy is 8th May 2025 - however you can register your interest for other upcoming vacancies by applying today
Duties include:
- Collect information to understand a customer’s need and accurately capture information on systems.
- Provide advice on housing benefit, universal credit, payments, repair requests, housing solutions and application support, properties available, planned maintenance, community issues.
- Provide assistance with reporting repairs, provision of documentation, form filling, reporting ASB.
- Signposting & passing customer requests to other officers and department.
What you'll need for this role:
- Hold a BTEC National or equivalent Professional or Technical qualification plus at least one year’s relevant general administrative experience OR Have five GCSE, or equivalent qualification, plus at least two years’ relevant general administrative experience OR Candidates not holding the above level of qualifications but with three years’ relevant general administrative experience may also be considered.
- Experience of direct delivery of customer service to the public via the telephone or face to face within the last year.
- Experience in using a range of computer packages including Word, Excel, Outlook.
- As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Wendy on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.