Northern Ireland Housing Executive - IT Service Desk Team Lead - Belfast
If you come from a IT background and interested in a move to the Public Sector, apply today to find out more
NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential.
About the role:
- Hourly Rate: £18.72 per hour
- 40 hrs per week, Monday to Friday 8.00 am – 6.00 pm
- 35 days annual leave pro rata
- Public Sector
- Temporary, ongoing
Please note closing date for this vacancy is 8th April 2025 - however you can register your interest for other upcoming vacancies by applying today
What you'll be doing in this role:
- Assist the IT Service Manager to ensure that the IT service processes are well defined, implemented and operated across the organisation.
- Take a lead role to ensure that IT Service processes are well defined, implemented and operated across the organisation.
- Lead a team of IT Service Desk staff, offering necessary direction, support and guidance.
- Promote the adoption of ITIL principles within and beyond the IT Department
- Proactively assign support tickets, delegate tasks, monitor performance and set deadlines for the team. Ensure team members are accountable for their responsibilities and provide coaching / mentoring as required.
- Assisting the IT Service Manager in shaping the IT service, to ensure an excellent, effective and efficient customer service experience.
- Communication of expectations and responsibilities of all parties (users and providers) involved in IT Service management processes.
- Develop strong partnerships with both internal and external stakeholders.
What requirements are needed for this role:
- Can demonstrate at least 2 years’ relevant experience within the last 4 years working in an IT Service Desk environment.
- Demonstrate their experience of the following management lifecycles: Incident Management, Service Request Management, SLA Management, IT Service reporting
- Can demonstrate experience of managing a team including planning, prioritising and managing resources within a collaborative team-based environment.
- Can demonstrate excellent troubleshooting skills
- Can demonstrate a strong focus on customer service and a history of excellent client relations.
- Can demonstrate ability to build strong relationships with suppliers and the business.
- Successful candidates will be expected to obtain and/or maintain ITIL foundation certification once in post.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Wendy on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.