Northern Ireland Housing Executive - Lead ICT Analyst (Telephony & Unified Comms) - Belfast
Do you have at least 1-3 years proven technical/ IT experience? Looking a move into the Public Sector? Apply today to find out more.
About the role:
- Hourly Rate: £17.12 per hour
- Location: Belfast
- Hours of Work: 37 hrs per week, Monday to Friday 9.00 am – 5.00 pm
- Holidays: 35 days pro rata
- Duration: Temporary, ongoing
- Please note closing date for this vacancy is 22nd November 2024 - however you can register your interest for other upcoming vacancies by applying today
Duties include:
- Ensure all incidents and service requests are resolved /complete within agreed SLAs, passing to appropriate teams or third party suppliers if appropriate.
- Change management and problem management.
- Play a lead role in telephony and unified communication projects, upgrades and migrations.
- Establish and maintain a good and close working relationship with our internal and external customers.
- The creation, editing and development of technical documentation and end user guides.
- Willingness to learn new technologies and understand the business challenges.
Criteria:
- A minimum of 1-3 years relevant experience
- Technical background with proven record
- Experience with IP Telephony Technology including Call routing, Contact Centre solutions, Reporting etc.
- Experience managing IT projects, upgrades, and migrations
- Experience with Unified Communications Technologies
- Knowledge of Avaya products & setup
- Experience supporting and troubleshooting LAN and WIFI networks
- Experience of ITIL processes including: Incident Management/ Service Request Management/ Change Management/ Problem Management/ Continual Service Improvement
- As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
If you are interested in a position but feel you may not meet all the listed qualifications, we still encourage you to apply online, email [email protected] or call Wendy on 028 2563 1555 in strictest confidence.
Riada Resourcing is an equal opportunities employer.