Location
Magherafelt
Position
Engineer
Vacancy Type
Permanent

Job Description

Contact Daniel Bradley  |  028 7032 6600  |  [email protected] 
 
Aftercare Manager (Engineering) - Dungannon - Permanent 
 
Riada is partnering with a cutting-edge, industry-leading manufacturing company based in Dungannon, County Tyrone, and we’re on the lookout for an experienced Aftercare Manager to join their team. This is your chance to step into a pivotal role within a global organisation that places a strong emphasis on customer care and support!
 
What's on offer for you? 
  • Competitive Salary: Salary that recognises your experience and expertise.
  • Work-Life Balance: Enjoy a Monday to Friday schedule.
  • Comprehensive Benefits: Access a Health Cash Plan, Health Insurance, Pension, Life Assurance, and much more.
  • Wellness Perks: Take advantage of discounted gym memberships, high street discounts, and insurance options.
  • Recognition & Rewards: Celebrate your milestones with Long Service Awards and enjoy social events with your colleagues.
  • Sustainability Initiatives: Participate in Cycle to Work and Tech Schemes.
You’ll be at the forefront of our client's global customer care and support function. Partnering with the Head of Customer Care & Aftercare Services, you will help shape and implement a strategic business plan that aligns operational goals with ambitious vision. Key Responsibilities:
  • Provide strong leadership and guidance to your team, ensuring clarity in both everyday and high-pressure situations
  • Inspire and motivate your team to align with company’s values, fostering a culture of collaboration and excellence
  • Set best-in-class standards for service teams, focusing on hiring, mentoring, and performance management
  • Build trusted relationships with employees, suppliers, and customers
  • Champion a “safety first” culture by ensuring compliance with health, safety, and environmental policies
  • Drive continuous improvement by analysing warranty cost data
  • Lead initiatives to enhance customer experiences, develop training programmes, and work towards a unified technical support system
Criteria
  • A higher education degree in a technical discipline and a minimum of 5 years of experience in Customer Care
  • Strong technical acumen in mechanical, electrical or hydraulic systems
  • A natural leader with a hands-on approach, who can motivate and empower teams
  • Excellent customer relationship skills
  • Proficiency in Salesforce and Microsoft Office Suite, especially Excel, Word, OneDrive, and PowerPoint
  • The ability to manage a varied workload while maintaining high service levels
  • Willingness to travel internationally as needed
Ready to make an impact? If you’re excited about this opportunity, don’t hesitate to apply online, email [email protected], or give Daniel a call at 028 7032 6600 to discover more about this position and other opportunities we have available.

Riada Resourcing is an equal opportunities employer.

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