Counter Assistant - Northern Ireland Housing Executive | Portadown
About the role:
- £13.69 per hour
- Monday to Friday (9.00 am – 5.00 pm)
- 37 hours per week
- Holidays: 35 days pro rata
- Duration: Temporary, ongoing
- Please note closing date for this vacancy is by 10am on Monday 26th October 2026 - however you can register your interest for other upcoming vacancies by applying today
What you'll be doing in this role:
- To undertake a range of administrative duties including, but not limited to
customer / stakeholder contact, data input, record keeping and reporting.
Customer / stakeholder contact
- To respond to and resolve queries from customers and external stakeholders in
a timely and professional manner through a range of communications channels.
- To use a range of computer packages and systems to record, manage and
retrieve information, e.g. Microsoft Word, Excel and Outlook as well as other
bespoke systems.
- To take notes/records of meetings as required.
- To mentor, supervise, and provide support to clerical staff as appropriate.
- To undertake any other duties which may be assigned to meet organisational
need and the change agenda, and which are reasonably regarded as within the
nature of the duties, responsibilities and grade of the post as defined
What you'll need for this role:
- Have five GCSEs at Grade C or above to include Maths and English, or equivalent qualification
- PLUS at least two years’ relevant general administrative experience within a busy team environment
- Experience of direct delivery of handling customer queries professionally and efficiently
- Experience in using a range of computer packages including Word, Excel, Outlook
- Ability to prioritise own work in order to meet deadlines
- As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Wendy on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.