Parts Sales Representative

Contact Heather Lennox  |  028 7032 6600  |  [email protected] 

Parts Sales Representative

Role Overview:         

We are currently seeking a Full Time (field based) Parts Sales Representative to join our clients (a leading provider of heavy commercial vehicles in Northern Ireland).  which provides alternative parts for all makes, truck, trailer components, accessories and used parts. 

This is a key role within the aftersales side of our business, to both existing and new customers, in addition to supporting sales opportunities for the business. 

Key Duties and Responsibilities:

• To implement tailored customer plans for our existing customer base
• To identify, and secure, new customers and implement tailored customer plans with clear guidance on parts and servicing prices
• Record customer visits, calls and contact within the CM software package
• Obtain market intelligence and report competitor activity
• Identify impress stock opportunities and agree these with local depot management prior to setting up customer agreements.Monitor and manage impress stock levels on a monthly basis
• Promote parts without compromising gross profit
• Report to management, errors, discrepancies, and damages for action to be taken
• Raise necessary invoices and goods return notes in conjunction with local depot
• Deliver and collect parts using the most efficient and effective routes and methods
• Assist with the co-ordination of campaigns, events, and represent the company as required
• Pass on customer complaints in line with company procedures
• Respond to customer queries in a timely manner and keep in regular contact with customers to obtain sales of Company products or services
• Maintain personal appearance/presentation, and working habits to reflect both the company and brand image

Person Specification:

Qualifications, Experience & Attitude: 

• Previous knowledge and experience of the heavy vehicle industry is highly desirable
• Previous relevant sales experience is essential, preferably in relation to vehicle parts sales
• Previous experience and use of CM systems would be desirable
• Possess strong commercial and business acumen
• Ability to prospect sales professionally and competently and negotiate effectively
• The ability to build and maintain strong, positive working relationships to drive customer loyalty and confidence
• Be an excellent communicator who listens actively and thinks strategically
• Possess a proactive, flexible and methodical approach to work
• Possess the drive to identify or anticipate future opportunities
• Be self-motivated, with the ability to work under pressure using their own initiative
• Be able to manage their time effectively
• Possess demonstrable knowledge of Microsoft Office packages including Outlook, Word and Excel
• Possess a full, valid driving licence