Hostel Assistant - Northern Ireland Housing Executive | Newtownabbey
This is a great opportunity to join the Northern Ireland Housing Executive as a Hostel Assistant, supporting vulnerable individuals in a frontline housing role. If you have strong customer service skills and enjoy a varied, hands-on position, we want to hear from you.
About the role:
- £13.69 per hour
- Hillview Hostel, Rathcoole, Newtownabbey
- 37 hours per week, Monday - Friday office hours (on-call on some evenings and weekends may be required)
- Holidays: 35 days pro rata
- Duration: Temporary, ongoing
- Please note closing date for this vacancy is 10am on Tuesday 29th September 2026 - however you can register your interest for other upcoming vacancies by applying today.
What you'll be doing in this role:
- General office administrative duties including supporting new residents with registration and advice
- Assist in hostel maintenance, including cleaning duties and identifying and reporting repairs needed
- Liaising with the housing advisors to help address resident's support needs
- Other duties when required including health and safety checks
What you'll need for this role:
- Hold a BTEC National Certificate or equivalent Professional or Technical qualification* (Level 3) PLUS at least one year’s relevant customer service experience
- OR Have five GCSEs* (Level 2), or equivalent qualification, plus at least two years’ relevant customer service experience
- OR Can demonstrate three years’ experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training
- Experience in dealing appropriately with customers in a challenging environment
- Must have access to a car
- As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Wendy on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.