Counter Assistant (Part-Time) - Northern Ireland Housing Executive - Lisburn
Riada Resourcing is recruiting a part-time Counter Assistant for Northern Ireland Housing Executive, offering a varied role within a busy and customer-focused environment.
About the role:
- £13.69 per hour - part time
- 30 hours per week
- Tuesday to Friday (9.00 am – 5.00 pm)
- Duration: Temporary, ongoing
- Please note closing date for this vacancy is 12 noon on 30th July - however you can register your interest for other upcoming vacancies by applying today
What you'll be doing in this role:
- Dealing with frontline enquiries from customers, contractors and internal staff.
- Provide basic advice on a range of housing services to include housing benefit and universal credit queries, accounts and arrears queries including taking payments and estate management and community issues.
- Record keeping and daily use of computing systems and administration.
- Undertake any other relevant duties that may be required.
What you'll need for this role:
- Hold a BTEC National or equivalent Professional or Technical qualification plus at least one year’s relevant general administrative experience
- OR Have five GCSE, or equivalent qualification, plus at least two years’ relevant general administrative experience
- OR Candidates not holding the above level of qualifications but with three years’ relevant general administrative experience may also be considered.
- A minimum of 6 months experience of direct delivery of customer service to the public via telephone or face to face within the last year
- Experience in using a range of computer packages including Word, Excel, Outlook.
- As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Wendy on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.