Operations Service Manager (Infrastructure IT Services) - Belfast
Looking for a rewarding leadership opportunity in the Public Sector? We're recruiting an Operations Service Manager to oversee Infrastructure IT Services, ensuring the delivery of reliable, efficient, and high-quality technology solutions. If you have a proven operations background and are ready for a new challenge, apply today.
About the role:
- £24.45 per hour
- Location: Belfast
- 37.5 hours a week
- Duration: Temporary
- This role closes on Wednesday 15th July 2026 at 12 noon for suitable CVs.
What you'll be doing in this role:
- To ensure that all operational delivery services and developments provided by
ITS are planned and delivered in accordance with agreed support processes,
SLA’s and ITS quality standards (ITIL, ISO 9001 and ISO 20000 & 27001).
- To ensure that all operational delivery services provided by suppliers are
planned and delivered in accordance with agreed quality processes, SLA’s and
ITS quality standards as appropriate.
- Assist the Operations Manager with the planning of delegated budgets,
deployment of financial resources and personnel in a timely manner to meet
planned milestones and timetables.
- Assist the Operations Manager with the Development and maintenance of
comprehensive and agreed project plans in accordance with ITS standards.
- To be a Specialist in the technologies and methodologies relevant to your
business area, including the provision of expert Technical advice and guidance
to other ITS business areas and to the wider HSC.
- Act as deputy to the Operations Manager in relation to representing ITS on
relevant system governance structures e.g. Service Review Meetings,
Management Groups, etc.
What you'll need for this role:
- Demonstrate
relevant
specialist
knowledge and experience including a
minimum of four of the following areas:
- Provision and support of High
Availability Unix and Windows
systems.
- Server virtualisation
techniques e.g. VMware, IBM
pSeries Hyper-V.
- Managing and supporting Unix
systems e.g. AIX, HP-UX,
RHEL
- Managing and supporting
Windows systems e.g.
Windows 2012/16/19.
- SAN based storage provision
and management.
- Database management and
support e.g. Oracle, SQL
Server, Caché.
- TCP/IP management and
problem diagnosis.
- Active directory design and
implementation.
- Backup and restoration
techniques and tools.
- Demonstrate experience of ITIL
Service Management processes for
complex ICT technologies and
services.
- A university degree or professional
qualification and have worked for at
least 3 years in an ICT technical
support management role within a
major complex organisation. OR,
- Have worked for at least 5 years in an
ICT technical support management
role within a major complex
organisation.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email Wendy@riadaresourcing.com or call Wendy on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.