Customer Service Unit Advisor - Northern Ireland Housing Executive - Ballymena
Join the Northern Ireland Housing Executive in Ballymena as a Customer Service Unit Advisor and provide a high-quality service to customers within a busy contact environment. You will play a key role in handling enquiries, coordinating responses and supporting the delivery of essential services. Apply now to express interest in this role!
About the role:
- £13.69 per hour
- Monday - Sunday
- 40 hours per week variable
- Holidays: 35 days pro rata
- Duration: Temporary, ongoing
- Please note closing date for this vacancy is 12 noon on 27th April 2026 - however you can register your interest for other upcoming vacancies by applying today
What you'll be doing this role:
- Customer service queries via telephone, providing advice and guidance across a comprehensive range of housing services.
- Handling follow-up calls, and working in partnership with other to ensure timely resolutions and exceptional service.
What you'll need in this role:
- Hold a BTEC National Certificate or equivalent Professional or Technical qualification* (Level 3) plus at least one year’s relevant customer service or general administrative experience
- Or Have five GCSEs* (Level 2) , or equivalent qualification, plus at least two years’ relevant customer service or general administrative experience
- Or Can demonstrate three years’ experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training
- Experience of direct delivery of relevant customer service to the public via telephone or face to face
- Experience in dealing appropriately with customers in a challenging environment
- Experience in using a range of computer packages including Word, Excel, and Outlook etc.
- As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Wendy on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.