Counter Assistant - Northern Ireland Housing Executive - Ballymena
Join the team at the Northern Ireland Housing Executive in Ballymena as a Counter Assistant. Apply now to express your interest in this role!
About the role:
- £13.69 per hour
- Monday to Friday (9.00 am – 5.00 pm)
- 37 hours per week,
- Holidays: 35 days pro rata
- Duration: Temporary, ongoing
- Please note closing date for this vacancy is by 12 noon on 26th March 2026 - however you can register your interest for other upcoming vacancies by applying today
What you'll be doing in this role:
- Collect information to understand a customer’s need and accurately capture information on systems.
- Provide advice on housing benefit, universal credit, payments, repair requests, housing solutions and application support, properties available, planned maintenance, community issues.
- Provide assistance with reporting repairs, provision of documentation, form filling, reporting ASB.
- Signposting & passing customer requests to other officers and department.
What you'll need for this role:
- Hold a BTEC National or equivalent Professional or Technical qualification plus at least one year’s relevant general administrative experience
- OR Have five GCSE, or equivalent qualification, plus at least two years’ relevant general administrative experience OR Candidates not holding the above level of qualifications but with three years’ relevant general administrative experience may also be considered.
- Experience of direct delivery of customer service to the public via the telephone or face to face within the last year.
- Experience in using a range of computer packages including Word, Excel, Outlook.
- As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Wendy on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.