Aileen Mark | 028 2563 1555 | [email protected]
Care Broker - Southern Health and Social Care Trust - Armagh
An excellent opportunity has arisen to join the Southern Health and Social Care Trust in Armagh as a Care Broker. In this role, you will manage a centralised care bureau that streamlines the systems and processes associated with arranging care packages within domiciliary care, direct payments, day care and residential and nursing homes services.
About the role:
- £12.75 per hour
- Monday - Friday (9:00am to 5:00pm)
- 37.5 hours a week
- 2 Positions Available
- Temporary, until 01/05/2026
- Please note closing date for this vacancy is by 1pm on 11th March 2026 - however you can register your interest for other upcoming vacancies by applying today.
What you'll be doing in this role
- Maintain and update data on the computerised system (eBrokerage), ensuring that all data is accurate, complete and up-to-date and liaising with Commissioner and Care Bureau Band 4 as required according to agreed protocols as required.
- Triage new cases from Encompass prior to sending onto Band 4’s for processing to eBrokerage.
- Prioritise referrals according to agreed protocols.
- Source providers using standard documentation in accordance with agreed rota systems and service protocols, including adherence to standard response times.
- Put offers for clients received via Band 4 on Encompass.
- Confirm arrangements for service provision with the commissioner and provider using electronic system and by telephone.
- Escalate issues of concern (e.g. non-compliance by a provider) to Line Manager for monitoring and review.
What you'll need for this role:
- 4 GCSEs at Grades A-C including English Language or equivalent / higher qualification AND 1 years’ experience in a clerical/ administrative role OR 2 years’ experience in a clerical/administrative role.
- Experience in the use of Microsoft Office.
- Ability to work as part of a Team.
- Ability to use own initiative.
- Good organisational skills with an ability to prioritise own workload.
- Effective communication skills to meet the needs of the post in full.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Aileen on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.