Senior Officer - Northern Ireland Housing Executive - Ballymena
Join the Northern Ireland Housing Executive in Ballymena as a Senior Officer and be responsible for the day to day supervision and support
of staff within front line operational teams within the CSU, and providing support
for the CSU management team, including provision of information and statistics,
and involvement in policy development and training where required.
About the role:
- £16.90 per hour
- 37 hours a week
- Holidays: 35 days pro rata
- Duration: Temporary, ongoing
- Please note closing date for this vacancy is 12 noon on 16th February 2026 - however you can register your interest for other upcoming vacancies by applying today
What you'll be doing in this role:
- To provide information and statistics including completion of daily, weekly, monthly and quarterly reports.
- To investigate and reply to formal and informal complaints.
- To monitor call volumes in real time, track trends and anticipate peaks in demand
- To ensure quality standards, procedures and adequate resources are in place to deliver an excellent customer service and meet the organisational Key Performance Indicators.
- To monitor performance of CSU Advisors to improve process and quality.
- To contribute to the development and review of strategies/policies and guidance relating to CSU activities.
What you'll be doing in this role:
- Possess a BTEC National Cert/Diploma or equivalent level qualification (Level 3).
- Can demonstrate at least three years’ relevant experience working within Customer Services.
- Experience in the following areas: Supervision of a team providing customer services, Running reports, data analysis and interpretation, Interpreting policies and procedures, Experience in the use of Microsoft office and computerised systems.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Wendy on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.