IT Service Desk Analyst - Northern Ireland Housing Executive - Belfast
The IT Service Desk Analyst will assist the IT Service desk Team Lead in ensuring that IT Service management processes are aligned with the IT service requirements for the Northern Ireland Housing Executive. Apply now to express your interest in this role.
About the role:
- £16.90 per hour
- Monday to Friday (8am - 5pm)
- Location: Housing Centre, Belfast
- Holidays: 35 days pro rata
- Duration: Temporary, ongoing
- Please note closing date for this vacancy is 12 noon on 27th November - however you can register your interest for other upcoming vacancies by applying today
What you'll be doing in this role:
- Assist the IT Service desk Team Lead by ensuring they follow service processes as defined and implemented across the organisation
- Promote the adoption of ITIL principles within the IT Department.
- Engage in knowledge share/ transfer, providing support and guidance within the IT Service desk Team.
- Proactively take ownership and accountability of own responsibilities and deadlines in line with service and processes outline within the IT Service desk Team.
- Actively assist IT Service desk Team Lead, to ensure an excellent, effective and efficient customer service experience.
- The creation, editing and development of various information advisories and reports.
What you'll need for this role:
- Can demonstrate at least 2 years’ relevant experience within the last 4 years working in an IT Service Desk environment.
- Excellent troubleshooting skills.
- A strong focus on customer service and a history of excellent client relations.
- Ability to build strong relationships with customers and colleagues.
- Successful candidates will be expected to obtain and/or maintain ITIL foundation certification once in post.
- As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Wendy on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.