Telephony Operators - Northern Ireland Housing Executive - Ballymena
We are seeking Telephony Operators in Ballymena to join the Northern Ireland Housing Executive. This role is perfect for someone with strong customer service and administration skills who enjoys being the first point of contact and providing clear, professional support.
About the role:
- £12.65 per hour
- Monday to Friday (8.30 am – 5.00 pm)
- 40 hrs per week,
- Holidays: 35 days pro rata
- Duration: Temporary, ongoing
- Please note closing date for this position is 12 noon on 3rd November 2025 - however you can register your interest for upcoming vacancies by applying today.
What you'll be doing in this role:
- Answering telephone calls and providing advice on phones.
- Distributing calls to business units as required.
- Management of email accounts.
- Customer service.
- Input data, maintain records and reporting systems.
What you'll need for this role:
- 4 GCSEs to include Maths and English.
- 1 year’s relevant experience in a similar role, strong telephony and customer service skills required.
- As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Wendy on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.