Waste Operations Business Support Assistant x 2 - Antrim and Newtownabbey Borough Council - Antrim
Great opportunity to secure immediate work in the Public Sector on a temporary basis - if you come from an environmental / operations background, apply today to find out more!
This role involves delivering high-quality customer care and administrative support within the Business Support Team across Waste Management, Fleet, Operations and Sustainability. You’ll handle customer queries from start to finish while supporting the team’s objectives with flexibility and a proactive approach.
About the role:
- £15.31 per hour
- 2 positions available
- Antrim Civic Centre (other locations may be required)
- Monday to Friday
- 37 hours per week
- Temporary -3 months pending review
- Please note deadline for applications for this vacancy is Thursday 11th September However, you can register your interest for current and upcoming Council vacancies by applying today.
What you will be doing:
- Assume the primary point of contact for all waste enquiries and complaints from the general public through the call hub
- Answering queries, reporting issues and taking payments
- Adding new customers to internal systems
- Assisting customers with bulky collection requests
- Provide face to face services to the general public who request Waste Services at the main reception desk
- Deal courteously and effectively with Emails, Livechat and Social Media requests from Members of the public, commercial customers, Elected Members, Stakeholders and external agencies including NIHE, Linergy, Roads Service, DEARA.
- Collaborate and effectively communicate with our Contracted Services Suppliers to ensure the smooth running of all household bin collections and escalate to Line Managers any issues which may need escalated, in a timely manner
What you will need:
- A minimum of 2 years’ administrative or clerical experience including minute taking.
- Minimum 5 GCSE’s (Grades A-C) to include English Language and Maths or equivalent. Consideration may be given to those candidates who do not hold the above academic qualification but who can demonstrate a minimum of 4 year’s relevant experience or clerical experience including minute taking.
- Experience in a customer service role to include direct customer contact (by phone and in person) and responsibility for dealing with customer complaints and queries
- Competent in the use of Windows and Microsoft Office applications.
- A full current driving licence valid in the UK and access to a vehicle OR have access to a form of transport that enables you to carry out the duties of the post
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Gillian on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.