ICT Technician - Northern Ireland Ambulance Service - Belfast
Do you come from an IT background and looking for a role within the Public Sector? Apply now to hear more about this role!
About the role:
- £15.33 per hour
- Belfast HQ
- 37.25 hours a week
- Temporary, up to 6 months
Please note closing date for this vacancy is 26th June 2025 at 12 noon - however you can register your interest for other upcoming vacancies by applying today.
What you'll be doing in this role:
- In conjunction with the IT Manager and Assistant Director ICT, develop and implement the Trust's IT strategy and related policies in conjunction, to ensure the delivery of effective and efficient IT and Radio/Telephony Services to allow the Trust to achieve its objectives.”
- Provide end user support and undertake complex fault diagnosis and resolution for the full range of IT Systems within NIAS ensuring that assigned faults are managed in accordance with Trust policies and procedures.
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Provide frontline technical end user support for all NIAS IT Systems via the use and maintenance of the Help Desk Call Management System; interpreting and investigating fault calls and diagnosing and resolving any underlying issues with Hardware or Software using own expertise, liaising with third parties if necessary in order to achieve a satisfactory and timely resolution.”
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Maintain an accurate inventory in the Help Desk Management System of computer hardware and software used within the Trust, ensuring that any changes are recorded in the System and the maintenance of files on equipment loaned to provide support to users.
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Provide maintenance and support of third party IT hardware and software within NIAS. Manage and liaise with third parties in order to provide timely delivery of new services and equipment and prompt resolution of faults.”
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Undertake regular site visits for the deployment, reconfiguration, maintenance and emergency repair of IT and Telephony equipment, along with the assessment of requirements for planned/proposed IT developments as directed by ICT Manager.
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Assist in the installation, testing, repair and maintenance of all new and existing hardware and software applications in accordance with Trust policies and procedures.
What you'll need for this role:
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Aileen on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.