Northern Ireland Housing Executive - Patch Manager - Belfast
NI Housing Executive is one of the largest housing bodies in the UK. Do you have experience in Housing Management and looking for a move to the Public Sector? Apply today to find out more.
About the role:
- Hourly Rate: £16.37 per hour
- Location: Belfast
- Hours of Work: 37 hrs per week, Monday to Friday 9.00 am – 5.00 pm
- Holidays: 35 days pro rata
- Duration: Temporary, ongoing
- Public Sector
- Please note closing date for this vacancy is 29th April 2025 - however you can register your interest for other upcoming vacancies by applying today
Duties include:
- Tenancy termination & management of Housing Executive empty properties (voids).
- Tenancy management of existing and new tenancies and other tenure types existing within Housing Executive managed estates / properties.
- Secure tenants seeking to transfer to other social housing.
- Income Collection and rent account management in respect of new, existing and outgoing tenants.
- Planned maintenance and associated consultation, customer payments, organising, recording and monitoring associated decant and other arrangements for tenants as necessary.
- Responsibility for void management within their ‘patch’ (excluding lettings), including generation, monitoring and reporting on performance measures regarding tenancies that are re-let.
- Helping the customer seek the support necessary to move into their tenancy, visiting the customer in their home as necessary liaising with other agencies, taking advance payment of rent, discussing affordability and payment of rent and obtaining all evidence and proof of benefits as required to assist with the processing of Housing Benefit or signposting to make a Universal Credit application for Housing and rates costs as relevant.
- Being the first point of contact in all matters relating to tenancies within their patch to take early action to prevent tenancy failure. (e.g. Notification of termination, Housing Benefit advice, queries about unresolved repairs, anti-social behaviour, arrears advice etc).
- Liaise with relevant staff, departments and agencies with regards to welfare adaptations and, when necessary, help tenants with planned move-on solutions (through working closely with Housing Advisors and other agencies).
- To provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion, while ensuring timely escalation to the Team Leader, when required.
- To ensure continued and effective working relationships with key internal and external stakeholders, and the wider Housing team.
Criteria:
- Level 6 qualification (degree) with a minimum of 1 years relevant experience OR Level 5 (BTEC Higher cert/diploma) qualification with 2 years relevant experience OR Can demonstrate equivalent continuing professional development/experiential learning and 3 years relevant experience
- Relevant experience of working in a customer support environment.
- Ability to work with partners and develop professional relationships and networks across a wide range of services.
- Ability to deal with difficult and complex situations.
- IT/ Microsoft Office Proficiency: Intermediate.
- A full current driving licence and access to a form of transport.
- As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Wendy on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.