Antrim & Newtownabbey Borough Council - Customer Support Officer
Do you come from a customer service background and considering a move into the Public Sector? Apply today
Antrim and Newtownabbey Borough Council was named as Overall Council of the Year 2024 for Service Delivery by the Association for Public Service Excellence (APSE). Riada are in recruitment partnership with the Council, delivering valuable job opportunities across the district.
The Role:
- Hourly Rate: £14.84 p/h
- Location: Antrim Civic Centre/Mossley Mill
- Hours of Work: 22 hours
- Working Days: Tuesday, Wednesday & Thursday (9.00 am to 5.00 pm)
- Duration: Up to 6 months, possibility of extension.
- Public Sector experience
- Please note the closing date for this vacancy is Friday 4th April 2025.
What you'll be doing in this role:
- Demonstrate a team approach to achieving the objectives of the section using a flexible attitude to tasks undertaken. Provide a high level of internal and external customer service including taking ownership of customer queries and complaints.
- Deal with service requests, regardless of the method of submission, in a timely, efficient, effective, sensitive and courteous manner, respecting the need for confidentiality and in accordance with the Council’s Customer Charter.
- Continuously develop personal knowledge and skills to enhance internal and external customer service
- Carry out all financial procedures including receiving/processing customer payments (including
online) and completing reconciliation/daily reports and lodgements to the finance department, all
in accordance with Council procedures.
This requires competency and accuracy in the use of:
An electronic Point of Sale
Understanding of reconciliation processes
- Operate the Council telephone switchboard and public address system, connecting the entire
organisation
What you'll need for this role:
- 5 GCSEs (A-C) including English & Maths or equivalent. Candidates without these may be considered with 2 years’ relevant experience.
- Have a minimum of one year’s experience in a Customer Services role with experience in Reception duties, cash handling, operating a till and handling customer enquiries by phone, Live Chat or email.
- Proficient in Windows & Microsoft Office (Word, Outlook, Excel).
- Strong communication, resilience, and fairness in interactions.
- Ability to plan, prioritise, and take initiative to achieve results.
- Committed to customer service excellence and continuous improvement.
- Full driving licence or access to suitable transport.
- Willingness to work flexible hours as needed (overtime compensated per Council policy)
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected], or call Gillian on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.