Northern Ireland Housing Executive - Customer Service Unit Advisors - Newtownards
Do you come from an admin/customer service background and looking for a role within the Public Sector?
About the role:
- Hourly Rate: £12.59 per hour
- Location: Newtownards
- Working hours are 37 hours per week, Monday - Friday 9.00 am - 5.00 pm
- Holidays: 35 days pro rata
- Duration: Temporary, ongoing
- Please note closing date for this vacancy is 26th February 2025 - however you can register your interest for other upcoming vacancies by applying today
Duties include:
- Customer service queries via telephone and face-to-face.
- Supervision and training, providing advice and guidance for the public.
- All routine and repetitive processes are governed by detailed written instructions.
- Processes and procedures requiring a working knowledge of Housing Services section.
Criteria:
- Hold a BTEC National Certificate or equivalent Professional or Technical qualification* (Level 3) plus at least one year’s relevant customer service or general administrative experience
Or
Have five GCSEs* (Level 2) , or equivalent qualification, plus at least two years’ relevant customer service or general administrative experience
Or
Can demonstrate three years’ experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training
- Candidates must demonstrate the relevant number of years’ experience in each of the following:
(i) Experience of direct delivery of relevant customer service to the public via telephone or face to face
(ii) Experience in dealing appropriately with customers in a challenging environment
(iii) Experience in using a range of computer packages including Word, Excel, and Outlook etc.
- As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
If you are interested in finding out more apply online, email your CV to [email protected] or give Wendy a call on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.