Counter Assistant - Northern Ireland Housing Executive - L/Derry
Join the team at the Northern Ireland Housing Executive in L/Derry as a Counter Assistant. Apply now to express your interest in this role!
About the role:
- £13.69 per hour
- Monday to Friday (9.00 am – 5.00 pm)
- 37 hours per week
- Holidays: 35 days pro rata
- Duration: Temporary, ongoing
- Please note closing date for this vacancy is by 10am on 1st October 2026 - however you can register your interest for other upcoming vacancies by applying today
What you'll be doing in this role:
- Collect information to understand a customer’s need and accurately capture information on systems.
- Provide advice on housing benefit, universal credit, payments, repair requests, housing solutions and application support, properties available, planned maintenance, community issues.
- Provide assistance with reporting repairs, provision of documentation, form filling, reporting ASB.
- Signposting & passing customer requests to other officers and department.
What you'll need for this role:
- Have five GCSEs at Grade C or above to include Maths and English, or equivalent qualification
- PLUS at least two years’ relevant general administrative experience within a busy team environment
- Experience of direct delivery of handling customer queries professionally and efficiently
- Experience in using a range of computer packages including Word, Excel, Outlook
- Ability to prioritise own work in order to meet deadlines
- As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Wendy on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.