Hotel Receptionist

Contact Tina Young  |  028 7032 6600  |  [email protected] 

Hotel Receptionist - Full Time | Portrush 

• £13.50 ph 
• Full time, 37.5 hours 
• Variety of shifts available 
• Local, well established hotel 
• Temporary, ongoing position 

As a Hotel Receptionist, you will be the first point of contact for guests, delivering a warm welcome and exceptional customer service throughout their stay. You will be responsible for managing reservations, guest check-ins and check-outs, handling enquiries, processing payments and ensuring the smooth day-to-day operation of the reception desk.

Key Responsibilities: 

• Welcome guests and complete check-in and check-out procedures efficiently and professionally.
• Manage room reservations, amendments and cancellations via telephone, email and online booking systems.
• Maintain up-to-date knowledge of room availability, rates and hotel services.
• Process payments, prepare invoices and reconcile guest accounts.
• Handle guest enquiries, requests and complaints in a prompt and professional manner.
• Provide information on hotel facilities, local amenities, restaurants and visitor attractions.
• Coordinate with housekeeping and maintenance teams to ensure rooms are prepared and ready for arrival.
• Maintain accurate guest records and ensure confidentiality of information.
• Manage telephone calls, emails, post and guest deliveries.
• Support the wider hotel team to ensure an excellent guest experience at all times.

Criteria: 

• Previous experience in a receptionist, customer service or hospitality role.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Good IT skills and confidence using booking and reservation systems.
• Professional telephone manner.
• Ability to multitask and remain calm under pressure.
• Flexible approach to working evenings, weekends and holidays as required.
• Strong attention to detail and accuracy.