Operations Support - Belfast - Full Time
Play a vital role in supporting GP Practices across Northern Ireland, delivering ICT solutions that help healthcare professionals provide the best possible patient care.
About the role:
- £15.88 per hour
- Location: James House, Belfast
- Monday to Friday, (9:00 AM – 5:00 PM)
- 37.5 hours a week
- Temporary role up until 31st March 2027
- Please note closing date for this vacancy is 24th June 2026 at 4 pm - however you can register your interest for other upcoming vacancies by applying today
What you'll be doing in this role:
- Provide ICT support to GP Practices across Northern Ireland as part of the GMS ICT Support Team.
- Respond to incidents and service requests, diagnosing and resolving technical issues.
- Support a range of ICT systems including clinical systems, networks, hardware, software, printers, scanners, Microsoft Office, security, and remote support tools.
- Deliver technical advice, guidance, and solutions to users and stakeholders.
- Build strong relationships with assigned GP Practices and understand their ICT requirements.
- Assist with ICT projects, system upgrades, installations, replacements, repairs, and equipment collections.
- Conduct site visits across Northern Ireland as required.
- Follow ICT change, release, and configuration management procedures to ensure service quality and compliance.
What you'll need for this role:
A university degree in a computer science related discipline or equivalent recognised ICT professional qualification PLUS 1 years relevant experience*
OR
- A HND in a computer science related discipline AND 2 years relevant experience *
OR
- 4 years relevant experience *
- * Relevant experience is defined as providing or supporting information and communications technology systems in a business environment. “Business environment” in this context includes ICT areas such as desktop support, system/application support & maintenance, network & communications, systems integration and data warehousing and IT security.
- Ability to work well independently and as part of a team.
- Have excellent communication, interpersonal and ICT technical skills to meet the needs of the post in full.
- Ability to investigate, collate and analyse information from a variety of sources to support decision making to resolve technical ICT incidents.
- Excellent knowledge of, and ability to use Microsoft Office and other business process applications, while demonstrating best practice in IT Service Management.
- Strong organisational skills with the ability to plan and manage activities effectively to deliver against service delivery plans
- Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment. This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Organisation which will permit them to carry out the duties of the post.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Aileen on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.