Customer Service Advisor - Carrickfergus - Mid & East Antrim Borough Council
This role sits within our Citizen Focus pillar in the newly created Corporate & Support Services Directorate. Reporting to the Customer Service & Digital Strategy Manager you will be responsible for the provision of a wide ranging, professional, customer led service.
About the role:
- £14.13 per hour
- Monday to Friday
- 37 hours a week
- Temporary ongoing for 3 months with a potential extension
- Please note closing date for this role is Tuesday 11th November 2025, however you can register your interest for current and upcoming Council job opportunities by applying today.
What you'll be doing in this role
- Welcome all visitors, providing general advice and guidance on a wide range of customer queries and signposting to the appropriate service area if required, ensuring officers hosting visitors are contacted promptly upon the visitor’s arrival.
- Provide a courteous and efficient service, receiving, and assisting all members of the public, contractors, Elected Members and Council Officers calling at the Council offices, ensuring sign in/out and evacuation procedures are followed and providing visitor passes.
- Manage all telephone enquiries, appropriately transferring calls to the correct departmental extensions.
Deal efficiently and politely with all customers at the cash desk area, receipting and lodging all income received in person and through internal and external post, recording in line with council procedures on a timely basis.
- Responsible for all aspects of Cash handling, banking and recording of money received, ensuring these are in line with Councils agreed financial procedures.
- Post all income to Council’s computerised accounts system ensuring valid income codes and VAT rates are used for each transaction.
Responsible for all daily Lodgements for the bank and reconcile to management reports, always ensuring accuracy and security, including checking of all cash/cheques to ensure no counterfeit monies are received.
What you'll need for this role
- A minimum of 5 GCSEs to include English Language
and Maths (Grade C or above) or equivalent
qualifications to demonstrate literacy and numeracy.
- Alternatively, if you do not have 5 GCSEs you should demonstrate 4 years’ experience in each of these areas to include a qualification in English Language and Maths.
- 2 years’ experience working within a customer service environment.
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These competencies are the top 6 competencies from the Frontline level of the Local Government Competency Framework that have been identified and prioritised for effective performance in this role.
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A full current driving licence valid in the UK and
access to a vehicle or if a disability prevents being able to drive, have access to a form of
transport that enables you to carry out the duties of
the post.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email [email protected] or call Gillian on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.