Location
Magherafelt
Position
Administrator
Vacancy Type
Permanent

Job Description

Contact Aimee Patterson  |  028 7023 6600  |  [email protected] 
 
Customer Service Administrator - Maghera - Permanent 

Make a meaningful impact in your role in a business offering competitive benefits and opportunity for career advancement. Apply today to find out more. 
 
Employee Benefits:
  • £Negotiable salary 
  • Monday to Friday 
  • Free car parking
  • Company uniform
  • 28 days annual leave, including Bank holidays
  • Employee engagement / wellbeing events
  • Staff discounts

You will be responsible for helping to maintain customer service excellence. You will be supporting customers by phone and email as well as through other public forums, and helping with queries ranging from delivery to fitting issues. Duties will include: 

  • Ensure customer queries are answered promptly via both telephone and email
  • Monitoring, responding, and resolving customer queries on Social Media
  • Monitoring and responding to customer reviews across various platforms
  • Calling customers when they request a call back s
  • Dealing with transport companies to track deliveries and lost items
What experience do you need? 
  • Previous experience of working in a customer service / admin environment essential 
  • Previous experience in dealing with customers, both over the phone and by e-mail
  • Strong communication skills, both written and verbal
  • Strong attention to detail 
  • Ability to manage and coordinate changing priorities
If you are interested in a position we encourage you to apply online, email [email protected] or call Aimee on 028 7032 6600 to find out about this and other suitable positions.
 
Riada Resourcing is
 an equal opportunities employer.
 

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