Northern Ireland Housing Executive - Admin Scheduler - Portadown
Are you an experienced Administrator considering a move into the Public Sector? Apply today to find out more.
About the role:
- Hourly Rate: £11.98 per hour
- Location: Portadown
- Hours of Work: 37 hrs per week, Monday to Friday + out of hours evenings & weekends on a rota basis
- Holidays: 37 days pro rata
- Duration: Temporary, ongoing
- Please note closing date for this vacancy is 2nd May 2024 - however you can register your interest for other upcoming vacancies by applying today
Duties include:
- To accurately diagnose and record maintenance repairs for tenants and triage customer calls.
- To schedule or reschedule all appointments to suit customers and or business needs.
- To correlate repairs data and track repairs progress against agreed deadlines, following up on any beyond deadline jobs.
- To communicate and liaise with a range of internal and external stakeholders.
- To build and maintain a knowledge and understanding of the schedule of rates.
- To carry out and complete all work to a high quality and in a timely manner to meet contract KPIs.
- To take an active and positive role within the team, working together to meet business objectives.
- To use a wide range of IT systems to record, manage, create, analyse and retrieve repairs information.
Criteria:
- Hold a BTEC National Certificate or equivalent Professional or Technical qualification (Level 3) plus at least one year’s relevant general administrative experience
OR
- Have five GCSEs (Level 2), or equivalent qualification, plus at least two years’ relevant general administrative experience
OR
- Can demonstrate three years’ general administrative and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training
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Demonstrate the relevant number of years’ experience in each of the below areas:
- Providing an administrative service
- Engaging with customers and staff to coordinate service delivery
- Using a range of computer packages, including Word, Excel, Outlook etc.
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As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
If you're interested in finding out more apply online, email your CV to [email protected] or give Wendy a call on 028 2563 1555 to find out more.
Riada Resourcing is an equal opportunities employer.