Location
Belfast
Position
Customer Service Advisor
Display Salary
£25,000 per annum + bonuses
Vacancy Type
Temporary

Job Description

Rental Co-ordinator - Jans Lifestyle - Belfast
 
Now is the time to become part of one of NI's most exciting lifestyle concepts situated on the Boucher Road, Belfast.
 
Jans Lifestyle is a retail concept store selling a range of products for camping, glamping, adventure and fun. Their range includes garden buildings, camper vans, e-bikes, glamping pods, garden rooms, hot tubs, firepits, cinema rooms and everything for the games room.
 
Why should you apply? 
  • Rate of pay: £25,000 per annum + bonuses
  • Hours: 40 hours per week, flexible to include weekends and public holidays if required
  • Location: Boucher Road, Belfast 
What will you be doing? 
  • Develop and review policies, programs and procedures concerning customer relations and services provided at depot level.
  • Motivate and train the rental team on all aspects of customer excellence.
  • Ensure all customer information is entered correctly and inform customers about liability reduction options, and our Terms and Conditions.
  • Demonstrate the rental vehicle and all equipment to ensure that customers understand how to operate the vehicle.
  • Handle any customer concerns and if necessary, problem solve.
  • Liaise with other organisational departments if necessary to achieve customer satisfaction.
  • Keep operational efficiency at the forefront of depot activity.
  • Ensure all rental vehicles are cleaned and inspected for damage before and after each hire and report any maintenance or damage concerns to the General Manager.
  • Provide direction and feedback to team members and assist the General Manager with recruitment of new customer service staff.
  • Pro-actively upsell additional sales items and strive to achieve depot targets.

Criteria: 

  • Have a full, clean valid UK driving licence
  • The ability to interact well with customers and make them feel valued
  • Able to work well under pressure, both independently and within a team
  • Excellent customer service skills 
  • Strong Computer skills in Excel, Teams, and 3rd Party Programs
Apply online, send your CV to michael@riadaresourcing.com or call Michael on 028 2563 1555 for more information.
 
Riada are leading recruiters for the Jans group job vacancies - for a confidential discussion of this and other similar positions, get in touch today.
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