Rental Co-ordinator - Jans Lifestyle - Belfast
Now is the time to become part of one of NI's most exciting lifestyle concepts situated on the Boucher Road, Belfast.
Jans Lifestyle is a retail concept store selling a range of products for camping, glamping, adventure and fun. Their range includes garden buildings, camper vans, e-bikes, glamping pods, garden rooms, hot tubs, firepits, cinema rooms and everything for the games room.
Why should you apply?
- Rate of pay: £25,000 per annum + bonuses
- Hours: 40 hours per week, flexible to include weekends and public holidays if required
- Location: Boucher Road, Belfast
What will you be doing?
- Develop and review policies, programs and procedures concerning customer relations and services provided at depot level.
- Motivate and train the rental team on all aspects of customer excellence.
- Ensure all customer information is entered correctly and inform customers about liability reduction options, and our Terms and Conditions.
- Demonstrate the rental vehicle and all equipment to ensure that customers understand how to operate the vehicle.
- Handle any customer concerns and if necessary, problem solve.
- Liaise with other organisational departments if necessary to achieve customer satisfaction.
- Keep operational efficiency at the forefront of depot activity.
- Ensure all rental vehicles are cleaned and inspected for damage before and after each hire and report any maintenance or damage concerns to the General Manager.
- Provide direction and feedback to team members and assist the General Manager with recruitment of new customer service staff.
- Pro-actively upsell additional sales items and strive to achieve depot targets.
Criteria:
- Have a full, clean valid UK driving licence
- The ability to interact well with customers and make them feel valued
- Able to work well under pressure, both independently and within a team
- Excellent customer service skills
- Strong Computer skills in Excel, Teams, and 3rd Party Programs
Apply online, send your CV to michael@riadaresourcing.com or call Michael on 028 2563 1555 for more information.
Riada are leading recruiters for the Jans group job vacancies - for a confidential discussion of this and other similar positions, get in touch today.