Location
Belfast
Position
IT Manager
Display Salary
£17.51ph - £22.73
Vacancy Type
Temporary

Job Description

Northern Ireland Housing Executive - IT Telephony & Unified Comms Manager - Full Time
 
Do you have recent Telephony / IT service experience? Are you looking for a role within the public sector? Call Mairead on 028 2563 1555 to find out more.  
  • Location: Based in Belfast, but maybe required to work throughout Northern Ireland.
  • Salary: £17.51 - £22.73 ph 
  • Hours of Work: Full Time, 37 hours, Monday to Friday. 
  • Duration of post: Long term, ongoing. 
Working under the management of the IT Service Operations Manager, you will be responsible for managing the day-to-day operations of the Avaya Aura Unified Communications Platform including:
  • Incident management
  • Service request management
  • Problem management
  • Change management
  • Contract / supplier management 
Criteria: 
  1. 3 years recent technical expertise working in a position which involves managing large Telephony systems and their underpinning infrastructure.
  2. Possess a strong background in IT Service
  3. Can demonstrate a clear understanding of the IT Infrastructure Library (ITIL) practices.
  4. Can demonstrate:
    • A strong focus on customer service and a history of excellent client relations
    • Ability to build strong relationships with suppliers
    • Direct line manager experience and have the ability to plan, prioritise and manage resources within a collaborative team-based environment

 As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure.  

Apply online, email your CV to Mairead@riadaresourcing.com or call Mairead on 028 2563 1555 to find out more. 
 
Riada are specialist recruiters in IT job vacancies - for a confidential discussion of this and other similar positions get in touch today.
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